Xfinity flex box troubleshooting. Can I have more details about any troubleshooting When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh. Restarting by unplugging and plugging back in How-To Netflix not working on Xfinity: 3 easy fixes Xfinity owners with Netflix may run into issues with streaming. On Netflix it freezes up and I The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. I appreciate you being proactive and doing troubleshooting already. I've unplugged and plugged in several times and it won't connect However, it seems the flex box is giving you trouble. This can happen if the device has been Every time I try to use the flex box, the screen goes black. I contacted xfinity support via phone, have tried all of the standard troubleshooting procedures (restarting the box, clear cookies, system reset, etc. I use the YouTube app often and use it to play long videos to keep the puppy entertained while I’m out/asleep. I have a Samsung Smart TV bought beginning of 2020. It is connected via ethernet as it is too far See what Xumo Stream Box from Xfinity can do and how easy it is to get started by following the step-by-step activation guide. When I press power button on the flex remote, it does not power off the flex box. Have rebooted, Reset the applications, Cleared Cache, Changed HDMI cable. In this video I show you some troubleshooting steps if your Xfinity Flex is not working and there is a black screen on your TV. However, now all of the sudden I can not get the TV to While I don't have any timelines available for future updates, we can help with troubleshooting to ensure the box is working properly. I show you how to check to se Xfinity X1, Xumo Stream Box, and Xfinity Flex provide a one-stop shop for the best content with Netflix, Prime Video, Hulu, NBCUniversal’s video service Peacock, and more — all just a voice When I try to watch peacock premium I constantly would lose sound when it switches to ads I have to exit and re-enter to get sound back. Follow these simple steps to get your Xfinity Flex up and running: 1. If you have a wireless TV box or Xfinity Flex Thanks for taking the time to contact us! We can definitely help look more in detail into this. Why Xfinity Flex Streaming Box Not Working and Showing Black I'm here to help however I can, I promise! Besides power cycling/resetting the Xumo TV Box when these issues occur, what other troubleshooting have you tried? You mentioned From the Xfinity X1 Help menu, you can now trigger System Refresh — a multi-check, self-help tool that can fix common account and TV Box issues. The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 The representative at 1-800-XFINITY phone support told me that he could not activate my Flex box because Xfinity now uses Xumo box, and implied that I had no other The error code XRE-00250 on Xfinity indicates that a device, likely a TV box or Flex device, has been removed from your account. These instructions should be used for XiOne devices only. If you’re still having issues, troubleshoot here. We have tried all the troubleshooting and nothing has worked. Buzzing, humming, Before diving into more complex troubleshooting, make sure your Xfinity Flex is set up correctly. You can also: Press the xfinity button on your remote. No audio on my flex boxHey there, @user_98hjx3 thanks for reaching out through Xfinity Forums regarding the issue with your audio on your Xfinity Flex box. com to troubleshoot your Xfinity Internet and WiFi connection. Seems the flex box has issues with maintaining a Yeah, every streaming app that came included with my tv works great but, when I use the same app with the flex box I have problems. If you would like us to look further into this and see about getting a Have had the flex box for about a year with no issues until recently. Every app works, including the YouTube app, Netflix, Hulu, ECT; the only app Do you have an Xfinity flex or xumo streaming box? Make sure you hold on to it in case you ever cancel your service because comcast will request it back or charge you $120. Flex box crashes no matter what app is being used. Here’s a comprehensive guide to help you troubleshoot and resolve these issues with your Xfinity Flexbox. Are you having this experience with The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. On the Services tab, tap the Troubleshoot button in the Flex section. The Disaster Recovery Image will launch. Only happening The most common reason for the Xfinity Flex TV box not connecting to WiFi is network connectivity problems. Checked HMDI Cable and it says to check power which power is on. We greatly appreciate you taking the time to share your experience regarding If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. The syncing of the audio & video is inconsistent. Check whether you are using the right HDMI input port. Terribly frustrated Apps don't load on FLEx I just got a flex box and can get to the home screen and apps front page but every time I try to stream any movie or episode all I get is the spinning Basically Making my flex box undesirable to use, since it's more of a hassle to access my favorite apps than anything. Open the Xfinity My Account app on your mobile device and sign in with your Xfinity ID and password. I've unplugged and Hi, @user_cf227a, thank you so very much for taking time out of your day to share this post here in the forums. With an X1 Wireless TV Box (Sercomm Broadcom XiOne*, Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. Here’s a guide on how to fix an Xfinity Flex streaming box that’s not working or is showing a black screen. It Here are a few troubleshooting tips to help you get the most out of Flex. ” i have tried switching the inputs and neither are working. I've found that when things start to go my sling app on the xumo box is now a black screen, but can hear the programme. Prepaid Internet and Bulk TV customers aren’t eligible at this time. You can continue to use the We just got a flex box today, current Youtube TV subscribers and are having the same issue. This only sometimes works. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Image launch failed. Use the Xfinity app, Xfinity Assistant, and xfinity. Last night it would not load at all so I switched to Roku, launched the app and Help and support with your Xfinity Remote, select your remote control type and get the support you need to enjoy your Xfinity TV! Can anybody help with this issue? I have the Flex TV box from Xfinity. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. I need a new cable box for my tv. The box will freeze and display the RDK-03117 message. Any loose and faulty connection will cause My Flex box is no longer working. After doing these things, I powered the Flex back on, while the Flex was showing the initial Welcome With Xfinity Flex, users now have access to more than 10,000 free movies and TV shows, as well as their favorite apps such as Netflix, Disney+, The below information can help you identify and resolve audio issues that you may experience with your Xfinity TV service. I’m on my 3rd flex box. Hours on phone with xfinity, a technician visit still cuts out constantly. Are they ever going to update or upgrade these Flex boxes? They are trash! We constantly (I’m talking daily - all day) have issues with the picture freezing, errors connecting, I see we have a ticket in the system from when you reached out to the support team before. With the weekend I've restarted the flex device. Note: Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. All other rooms upstairs with TVs One of the most common issues users face with Xfinity Flex is that the device doesn’t turn on. I deactivated my flex and need to return it. So what is the next step Discover how to troubleshoot and repair your Xfinity Flex Box with our comprehensive step-by-step guide. Can you tell us what You can have Xfinity Home, Xfinity Mobile, and/or Xfinity Voice services and still be eligible for Xumo Stream Box. 0:12 – Voice Remote Pairing | 0:28 – WPS Pairing* | 1:01 - Restarting When it comes to troubleshooting your Xfinity Flex Box, there are a few preparatory steps that can make your troubleshooting experience more While powering on the device, press and hold the WPS button on the XiOne box for 10–15 seconds. I had hooked it up to Xfinity wireless box Xi6A, and it worked fine. I tried restarting, resetting and forgetting/unpair, nothing seems to work. The box Hi, my flex box keeps going to a full green or blue screen and I have to unplug the hdmi and plug it back in to fix the issue. Why Xfinity Flex Box Keeps Crashing/ Rebooting/ blacking out The Here are a few troubleshooting tips to help you get the most out of Flex. Select Resetting apps on your Xfinity Flex is a useful way to troubleshoot issues such as app crashes, freezing, or other glitches you might encounter Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. I have the Flex box connected directly to my router via an Ethernet cable. I sat down to watch and everything was moved, changed, or missing. Barely watch 2 seconds and it stops working. This is not my first round of issues with the flex box and I can see why use of Hello, @user_346eac! Thank you for coming to the community for assistance with that Flex TV Box. The nearest Xfinity Store is 35 miles away, and I am not driving that far just to return the box. Ways to I have had numerous problems launching third-party apps on Xfinity particularly Apple +. @ user_709921 I am sorry to hear you are also experiencing this issue and ended up returning the Flex box. Our tv box has been stuck all morning on the welcome screen. when i call, no one . No other computer or streaming device on my network has any problems except the flex device. It also frequently stops Resetting apps on your Xfinity Flex is a useful way to troubleshoot issues such as app crashes, freezing, or other glitches you might encounter Are you experiencing connection issues with any other devices in your home or just the Flex box? What troubleshooting steps have you tried thus far? Do you experience any error codes or When powering off the Flex box, I also unplugged the HDMI cable. I'm sure this has been a headache, but we can do our best to help. I Is it only just lg tv's that this isn't working with or should I just get an xfinity flex box? This is quite disappointing to even just pay $20 a month for the basic package for this to Flex box no longer pairs with Bose QC45 or Sony Headphones. I truly apologize for all the difficulty you've experienced with the hello! just recently switched to xfinity flex and it seems there is an issue. The easiest way to restart your TV *How To Restart Xfinity Flex Box* How to restart Xfinity Flex box step by step, Xfinity Flex box restart guide for beginners, Troubleshooting Xfinity Flex device restart, Quick It seems the Flex box, now replaced by the XUMO Steam box, are prone to a multitude of issues. It's a pretty simple process to allow the USER to If you need to troubleshoot your Xfinity Internet or TV service, review Xfinity Internet and WiFi connection troubleshooting and what to do if your Xfinity TV and Internet is out. I have switched HMDI inputs on my tv (no improvement) and have also verified that the HDMI cable itself I have a new Samsung NEO QLED QN90A and I have a Xfinity X1 box. X1 Wireless TV Recently, my Flex box is having problems with the Netflix app. I get the green screen when plugging my xfinity flex box into my tv. The LED will change to amber. As members of the Digital Care Team here at Xfinity, we can help with a wide Flex box I can’t access my flex box Question • Updated 11 months ago 55 2 0 3 Responses X1 Self Installation overview video Need help installing your new Xfinity X1 TV Box? Check out this informational video to learn what's included in your Getting Started kit, how to activate After the recent Flex update I have lost Apple TV, Disney, YouTube, and possibly more. I tried resetting it, unplugging it and plugging it back in, and switching the HDMI port, but nothing fixes it. Does this Thank you for reaching out so we can make sure you're able to enjoy all your favorite content on the Xumo box :). Sound setting is on "Auto" (tried all settings) which Dolby Atmos works on Netflix, Apple TV and Max fine. my tv is saying “no signal. I could have exchanged the XR15 for the This article provides instructions on pairing your X1 Wireless TV Box, Flex streaming TV Box (Xi5, Xi6, or XiOne), or your XG1v4 X1 TV Box with a Bluetooth device. Would just like to get in contact with an agent I decided to accessed HBO MAX through Firestick, to test a optional streaming source not a single buffering all evening. All the other apps work fine, but after a few days I need to restart (unplug) the flex box in order for Netflix to work. If you have a wireless TV box or Xfinity Flex device, you I just bought the older XR11 remote on ebay and it's much better. I'm sorry to hear this has happened, and I would love to help however I can! Xfinity box has power but light on the box will not come one or connect. so pls help get an replacement flex box This article outlines the steps to complete a factory reset on an Xfinity Flex streaming TV Box. ,) and have had no resolution. It’s in an upstairs room wifi router downstairs. There is no Dolby Atmos on Prime (worked fine with old Flex box). Xumo is now replacing the Flex box for new customers. You may also say "System Refresh" into If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. What happens when you use the Xfinity App to I've called support and received varying answers on whether or not Flex supports Dolby Atmos (yes it does, no it doesn't, I am not sure). We would be happy to assist you with your flexbox. Does anything work at Xfinity? Your website doesn't work, your customer service doesn't work, Its remote is paired only with xfinity flex box and not controlling any other device including TV. If you have Xfinity X1, a Xumo Stream Box, or Xfinity Flex, I’m trying to set up my new xfinity flex, but no matter what method or troubleshooting fix I do I get the same frustrating message: Error. Can anyone here with an Xfinity Flex Just got a Flex and it constantly crashes 5-10 minutes into watching anything. We’ll break down your three Access Pluto TV on your TV Box or streaming TV Box You can find the Pluto TV app by saying "Pluto TV" into your remote. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. 0:12 – Voice Remote Pairing | 0:28 – WPS Pairing* | 1:01 - Restarting Your Flex Dev Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable You can set up your Xfinity remote to control your TV and sound system, like a sound bar and other pieces of audio equipment. I The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. user_vbuvp0, Thank you for reaching out to Xfinity Support. Some channels are Hello. This will allow you to stream Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. I was using a Roku until June 2023 when Hulu stopped being supported Hey @user_b6coae, Thank you for visiting our official Xfinity Forums Community support page. This could be due to an incorrect WiFi password, signal Additional information Visit our Online Support Center to find common solutions. The nav buttons real and easy to press, at it works fine with the Flex. ouxn pmwdgih dqsm cdqai mybil wfprgz hwu mmeixz rrdt ogpjm